Refund policy

 We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hellorozryn@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hellorozryn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellorozryn@gmail.com.

At rozryn.com customer satisfaction is important to us. If you are not completely happy with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may be eligible for a return if:

  • The product is unused, unworn, and in its original condition
  • The item is returned with original packaging, tags, and accessories (if applicable)
  • The return request is raised within the eligible timeframe

Products that show signs of use, damage caused after delivery, or missing packaging may not be eligible for return.

2. Return Timeframe

Return requests must be raised within 7 DAYS of receiving the product.

To initiate a return, please contact us at hellorozryn@gmail.com with your order number and reason for return.

3. Refund Process & Timing

Once we receive and inspect the returned item:

  • Approved refunds will be processed to the original payment method
  • Refunds are completed within 5–7 business days after approval

Please note:

  • Bank or payment gateway processing times may vary
  • Shipping charges (if any) are non-refundable unless the return is due to our error

4. Exchanges

We offer exchanges for:

  • Size issues
  • Damaged or defective products
  • Incorrect items received

Exchange requests must be made within 7 DAYS of delivery.
Availability of exchange depends on product stock.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery
  • Share clear images or videos of the product and packaging

Once verified, we will arrange a replacement or issue a refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale”
  • Personal care or hygiene products (if opened or used)
  • Products damaged due to misuse or improper handling

  • Gift cards or digital products (if applicable)

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by ROZRYN (rozryn.com)
  • For all other returns, return shipping costs are the responsibility of the customer

8. Cancellation Policy

Orders can be cancelled before dispatch only.
Once the order is shipped, cancellation requests cannot be accepted.

9. Policy Updates

ROZRYN (rozryn.com) reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us

For return, refund, or exchange requests, please contact:

Email: hellorozryn@gmail.com
Website: https://www.rozryn.com